MXreport 4.2

MXreport by Zultys, Inc. is a reporting and analytics solution for organizations using the Zultys MX unified communications platform. It turns call activity into clear, actionable insight so contact centers and business teams can measure performance, validate service levels, and make data-driven staffing and process decisions.

Key capabilities:

• Historical reporting for ACD queues, ring groups, and individual extensions
• Prebuilt and customizable templates covering KPIs such as call volume, answer speed, abandonment, handle time, transfer rates, agent availability, and service level compliance
• Flexible filtering by date range, site, department, and user, with drill-down to call details
• Visual charts and tabular views with export and automated delivery options
• Role-based access to ensure the right stakeholders see the right information
• Seamless integration with the Zultys MX platform, including multi-site environments

Benefits:

• Understand demand patterns to optimize staffing
• Identify bottlenecks and coaching opportunities
• Demonstrate SLA performance to stakeholders
• Support compliance, forecasting, and cost allocation

Note: Features and availability may vary by MX system version and licensing. For the latest specifications, contact Zultys or an authorized Zultys partner.

MXreport is developed by Zultys, Inc.. The most popular versions of this product among our users are: 2.4, 3.0, 4.0, 4.1 and 4.2. The name of the program executable file is MXreport.exe.